Bug 157969 - Freezes when saving the doc
Summary: Freezes when saving the doc
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.2.4.1 release
Hardware: Other macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-10-29 17:43 UTC by Roger
Modified: 2024-04-29 03:13 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description Roger 2023-10-29 17:43:04 UTC
Description:
Very frequently (1 of 3x?) it will freeze (Mac beachball) when saving a doc. I have to Force Quit and re-open it, then go through the recovery process to acces the doc. 

Steps to Reproduce:
1.Edit doc
2.Ctrl+S to save
3.@#$%^&*!!! [obscenities]

Actual Results:
locks up sometimes

Expected Results:
saves the damn file


Reproducible: Sometimes


User Profile Reset: No

Additional Info:
Whadyawant?
Comment 1 Roger 2023-10-29 17:44:14 UTC
(Ventura 13.3.1, Mac mini M1)
Comment 2 Roger 2023-10-29 18:10:23 UTC
It's likely to be a memory issue. CleanMyMac gives me low memory warnings at times. But no other app crashes with regularity like LO.
Comment 3 Julien Nabet 2023-10-29 19:18:19 UTC
What version of Mac do you use?
What's the macOS version?
Does it use Intel x86-64 or Apple Silicon ?

7.2.X versions are obsolete. You should upgrade to LO 7.5.7
For first one, you can use:
https://www.libreoffice.org/download/download-libreoffice/?type=mac-x86_64&version=7.5.7&lang=en
for second one:
https://www.libreoffice.org/download/download-libreoffice/?type=mac-aarch64&version=7.5.7&lang=en

Finally, if you still reproduce this, you can try:
https://wiki.documentfoundation.org/QA/FirstSteps
Comment 4 Roger 2023-10-29 21:07:23 UTC
Well then there was/is a problem with the update process. I clicked on it before and nothing happened so I assumed that there was no update available for my situation. Now I do the same and it tells me an update is available which I am downloading now.
Comment 5 QA Administrators 2023-10-30 03:13:23 UTC
[Automated Action] NeedInfo-To-Unconfirmed
Comment 6 Julien Nabet 2023-10-30 07:50:04 UTC
Updates proposed concern versions of the same branch, eg:
if someone has 7.5.3, the proposed version will be 7.5.7 not 7.6.2.

For the rest, could you please respond to the questions from my previous comment?
Comment 7 Roger 2023-10-30 17:31:28 UTC
I included all the answers in a previous comment

(Ventura 13.3.1, Mac mini M1)
Comment 8 Julien Nabet 2023-10-30 18:30:06 UTC
(In reply to Roger from comment #7)
> I included all the answers in a previous comment
> 
> (Ventura 13.3.1, Mac mini M1)

Indeed, I was wrong.
Since you use M1, you can try this page:
https://www.libreoffice.org/download/download-libreoffice/?type=mac-aarch64
try LO 7.5.7 or LO 7.6.2.
Before installing, please remove any LO package installed on your machine.

Finally, if you still reproduce this, you can try:
https://wiki.documentfoundation.org/QA/FirstSteps
Comment 9 Roger 2023-10-30 19:28:07 UTC
I caught the discrepancy before and installed 7.5.7.1
I will let you know if I have the same problem.
Thanks for your help.
Comment 10 Roger 2023-10-30 19:29:24 UTC
Oops! I realize that I didnt remove the previous version.
I will start over from scratch.
Comment 11 QA Administrators 2023-10-31 03:13:47 UTC
[Automated Action] NeedInfo-To-Unconfirmed
Comment 12 QA Administrators 2024-04-29 03:13:38 UTC
Dear Roger,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

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